Track Co-Chairs

Junjie Zhou
Associate Professor
School of Business, Shantou University





Xusen Cheng
School of Information, Renmin University of China






Jian Mou
Assistant Professor
School of Business, Pusan National University


Brief Introduction

Along with information and communication technologies (ICTs) becoming ubiquitous, our society has been significantly reshaped. The e-commerce websites such as Amazon and Taobao have changed the retailing industry and the way people consume. The social media applications such as Facebook and WeChat have changed the ways people connect. The sharing-economy applications such as Uber and Didi have changed the ways people travel. The online health communities such as PatientsLikeMe and have changed the ways people manage their health. The massive open online courses (MOOCs) such as Coursera and edX have changed the ways people access to educational resources. These ICT-enabled applications have been changing and benefiting the whole world.
Not all people can enjoy these ICTs-enabled benefits equally (Burtch & Chan, 2019), though. Senior citizens, as an important cohort, belong to digitally-vulnerable groups. Population aging is a common issue for both developed countries and less-developed countries. According to a report by United Nations, one in 11 of entire world population is over 65 in 20191. However, unlike young people, lots of senior citizens do not find it easy to access to the Internet or lack capabilities to utilize the Internet due to socio-economic reasons (Hunsaker & Hargittai, 2018); meanwhile many ICT applications are initially designed for young people and not friendly to senior citizens. Senior citizens therefore have been unintendedly or intendedly excluded in the digital era (Choi, Kim, Chipalo, & Lee, 2020).
Senior citizens are not simple users and have their unique characteristics (Ghasemaghaei, Hassanein, & Benbasat, 2019). How do senior citizens use ICTs? What are the specific impacts of ICTs on senior citizens? This track focuses on these relevant topics. In addition, considering that senior citizens bear a higher mortality rate during the outbreak of COVID-19 (Shahid et al., 2020), we are especially interested in the issues related to senior citizens during the outbreak of COVID-19 and in the COVID-19 new normal in the future. Specifically, we are particularly – but by no means exclusively – interested in the following topics:


1. E-commerce for senior citizens
2. Technology equity for senior citizens
3. Impacts of ICTs use on senior citizens
4. ICT-enabled healthcare for senior citizens
5. The growth of smart medical for healthcare during the COVID-19 outbreak
6. ICT-enabled services for senior citizens during the COVID-19 outbreak
7. Technologies for nursing centers during the COVID-19 outbreak
8. Possible strategies sentiment regulation for senior citizens during the COVID-19 outbreak

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