Kevin Hong

C. T. Bauer College of Business,University of Houston

Title: Human-AI Interaction and Future of Work

Abstract: As digital technology increasingly becomes a core component of businesses and society, we need to recognize the volume and granularity of data that organizations can observe and acquire, and more importantly, the scale and precision of analytics and artificial intelligence (AI) that organizations can implement to complement human intelligence and optimize their decision-making. The transformation from experience-based decision making to data- and AI-driven business operations started manifesting itself in the past few years and even the leading firms like Alibaba, Facebook and Amazon are only scratching the surface in exploring the innovative approaches in combining human and AI in generating business value. In this keynote speech, I will talk about human-AI interaction, its implications for the future of work, and the research opportunities for Information Systems and Electronic Commerce scholars.

Kevin Hong is a Full Professor of MIS, Director of the Bauer College PhD Programs, and a Bauer Senior Fellow in the C. T. Bauer College of Business at University of Houston. Kevin currently serves as a Senior Editor of Production and Operations Management, and an Associate Editor at Information Systems Research and the Journal of the Association for Information Systems. He is also currently guest co-editing a POM Special Issue on Social Technologies in Operations. Kevin’s research interests are in the areas of Future of Work, Digital Platforms, User-generated Content, and Human-AI Interactions. His research has been published in premier journals such as Management Science, Information Systems Research, MIS Quarterly, Production and Operations Management, Journal of Management Information Systems, Journal of the Association for Information Systems, and Journal of Consumer Psychology. His research papers have won a number of best paper awards at major conferences, including the Workshop on Information Systems and Economics (2018), the International Conference on Information Systems (2012, 2018, 2020), Hawaii International Conference on System Sciences (2017), America’s Conference on Information Systems (2012), and the China Summer Workshop on Information Management (2018). In 2017, Kevin was awarded the college-wide W. P. Carey Faculty Research Award. Further, he was awarded the Association for Information Systems Early Career Award (2018) and the INFORMS Information Systems Society Sandy Slaughter Early Career Award (2019). And recently, he was awarded the Associate Editor of the Year Award (2018) from Information Systems Research. According to the AIS Research Rankings, Kevin was ranked #3 in the world based on publications in the top four information systems journals (MISQ, ISR, JMIS, JAIS). And most recently, Kevin received the Outstanding PhD Alumni Award (2020) from the Fox School of Business, Temple University.

Categories: Keynotes Speeches